Double or Twin Room Balcony
- 2 Single beds
- Shower
- Heating
- Bathtub
- Balcony
Guest house · Madrid · Community of Madrid
Ch Chelo
A family-run hotel in central Madrid, close to Gran Via and public transport, offering simple, clean rooms with private bathrooms.
- Central location near Gran Via and metro
- Clean rooms with private bathrooms
- Helpful English-speaking staff
8
Great
1153 reviews
Booking.com 8 · 1153 reviews
About
Ch Chelo
Ch Chelo is a 3-star guesthouse in the heart of Madrid, on Hortaleza street. It sits close to Gran Via and within walking distance of many major sights, restaurants, and metro stations. The building has a lift and offers luggage storage and tour assistance.
Rooms are simple but well-maintained, each with a private bathroom and air conditioning. The property is family-run, and guests frequently mention the warm, attentive service, particularly from the owners and Antonio, who speaks English and goes out of his way to help with city tips and travel arrangements.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- No pets allowed
- 24-hour security
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Central location near Gran Via and metro — Guests repeatedly praise the convenience — a 2-minute walk to Gran Via, close to metro stations, restaurants, and major sights.
- Clean rooms with private bathrooms — Rooms are described as spotless, well-stocked, and comfortable, with private bathrooms and effective air conditioning.
- Helpful, welcoming staff — The family-run team, especially Antonio, is often highlighted for their helpfulness, English skills, and going beyond expectations.
- Good value for the money — Guests find the price reasonable for the location and standard, noting low rates compared to the quality.
–
Worth weighing
4 to weigh- Rooms are simple and dated — Some guests note that rooms have old furniture and basic amenities, lacking extra facilities like a hotel restaurant or lounge.
- Rooms and bathrooms are compact — Several reviewers mention small rooms and very compact bathrooms, though they remain functional.
- Limited English among some staff — While Antonio speaks English well, the older owners may not, which could be a challenge for non-Spanish speakers.
- No pets allowed — The property does not permit pets, which may be a drawback for travelers with animals.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Basic Triple Room
- 3 Single beds
- Shower
- Heating
- Bathtub
- Air conditioning
Twin Room
- 2 Single beds
- Shower
- Heating
- Bathtub
- Air conditioning
Single Room
- 1 Single bed
- Shower
- Heating
- Bathtub
- Air conditioning
Quadruple Room
- 2 Single beds
- Shower
- Heating
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Essential
- Wi-Fi
- Air conditioning
- Heating
- Flat-screen TV
- Safe deposit box
Bathroom
- Shower
- Bathtub
- Free toiletries
Food & Drink
- Mini-bar
Services
- Housekeeping
- Luggage storage
- Tours/Ticket assistance
- 24-hour security
Access
- Lift
- Key access
Policies
- No smoking on site
- No pets allowed
- Parking
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8/10 from 1,153 reviews
Booking.com · 8 · 1153 reviews
8Verified guest“The rooms were spotless, with a private bathroom and strong air conditioning. The location was superb — close to the metro, bus stops, and the airport bus. The Madrid city center was worth exploring.”
8Verified guest“A cozy, comfortable unit with private bathroom and accommodating staff. Breakfast had a huge variety of goodies. Central and close to the underground, plus a short walk to a large square.”
8Verified guest“Our room was immaculately clean and well-stocked, with a private bathroom.”
8Verified guest“We loved our stay at Ch Chelo in Madrid. The quadruple room with private bathroom was perfectly clean and felt like home. The central location near a metro station made getting around the city easy.”
8Verified guest“The stay was really comfortable. The rooms were spotless and well-equipped, with a private bathroom. The hotel was just steps from most major sights and tourist spots. I even visited El Tigre del Norte nearby for drinks.”
8Verified guest“Comfortable stay for a family visit to Madrid — glad we chose it.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Gran Via: Madrid's famous shopping and entertainment boulevard is just a 2-minute walk from the hotel, with theaters, shops, and dining options.
Chueca: This lively neighborhood, known for its restaurants and nightlife, is within easy walking distance, as noted by guests.
Art Museums: Key museums like the Prado and CaixaForum are accessible on foot — guests mention proximity to major museums and sights.
Airport Bus: The airport bus stop is close by, making connections to Barajas Airport straightforward, as highlighted in guest reviews.
Hortaleza, 17 3º Izquierda, Madrid, Community of Madrid, 28004, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 12 rooms
06 — Questions
Frequently asked
What time is check-in and check-out?
Check-in is from 15:00 until 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Yes, parking is listed as an amenity, though details on cost or reservation are not provided in the data.
Are pets allowed at Ch Chelo?
No, pets are not allowed on the property.
Does the hotel have air conditioning?
Yes, air conditioning is available in the rooms, and guests frequently mention it working well.
Is there a lift in the building?
Yes, the hotel is on the 3rd floor and has a lift for access.
What languages do the staff speak?
While the older owners may speak only Spanish, Antonio, a staff member, speaks English fluently and is very helpful.
The bottom line
Ch Chelo is a solid, budget-friendly choice for travelers who prioritize location and cleanliness over modern amenities. The family-run atmosphere and exceptional staff service make it a memorable stay, despite the simple rooms.
8A reliable, central pick for value-conscious visitors.
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